Refund Policy

Last updated: 19 Aug 2025

1) Where to request?

Refunds are handled by the store you purchased from:

• Google Play: follow Google’s policy.
• Apple App Store: follow Apple’s policy.

2) Eligibility

• Requests within the store’s allowed time frame.
• Technical issues preventing use that our support couldn’t resolve.

3) Usually Not Eligible

• Change of mind after use.
• Cancelling after the paid period has started.
• Terms violations or abuse.

4) If you cannot request via the store

Email support@twsiatai.com with:

• Account email,
• Transaction ID/invoice screenshot,
• Clear description and steps you tried.

5) Timelines & Method

Timing depends on store/processor. Any approved refund is returned to the original payment method per store constraints.